Delivery Info
Questions regarding your bubble tea delivery? Please email us at hello@bobaloco.co.uk if you have any delivery queries regarding your order such as late delivery, courier issues, damages, etc:
Delivery Rates
UK Mainland Delivery
Standard delivery £2.99 (3-4 working days)
Fast Track Delivery (1 working day) also available.
FREE Express Delivery on orders over £40 (1-2 working days)
Northern Ireland Delivery
Standard Delivery (3-5 working days) £4.99
EU Delivery
Standard European Shipping £14.99 (4-11 working days)
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Note: Weekends & Bank Holidays are not classed as working days.
Any orders placed on a Bank Holiday or a weekend, or after the cut off time on a Friday will be processed on the following working day.
- Can I change my address details once the order is dispatched?
Any address details need to be correct when you place the order. We will not be responsible for errors and if your parcel goes missing due to the customer entering the invalid address, we will not compensate for this or send replacements - as this is not our fault. If you make an error and notice it before the order is dispatched - please email us immediately with your order number and correct address details.
If the order has been dispatched we are unable to change the address details.
- Which courier do you use?
We use various couriers depending on the weight/size of the order.
See table above.
- Are orders sent tracked?
Yes! All orders are sent using tracked and insured courier to ensure we know where your order is at all times. Signature/photograph may be required upon delivery.
- Do you deliver on weekends?
Yes our couriers deliver on Saturday or Sunday if you select the correct Delivery option when placing the order.
Bank Holidays? No.
- My order is late or hasn't turned up!?
Please don't panic. Just email us for tracking details or an update.
Please wait until 9pm for deliveries as the couriers can delivery anytime between 7am and 9pm.
*PLEASE NOTE: You need to inform us if you have not received your delivery within 14 days of your expected delivery date. We cannot investigate if you leave it any longer than this, as the courier will only view non-delivery claims within one month of sending the order out.
*DISCLAIMER: We do not refund or compensate delivery charges for orders that are delivered late due to bad weather conditions. This is out of control and also out of the couriers' control so neither this company or the courier company are obliged to refund due to natural events such as snow, storms, rain, floods, powercuts etc.
- There is a problem with my order - what do I do?
If your order is damaged, open, leaking or you believe it is missing items you need to contact us within 48hours of the parcel being delivered - you must provide photographic evidence of the damaged packaging and damaged items within 48 hours or we are unable to submit a claim and unable to refund.
Any issues raised after this we are unable to investigate as too much time has lapsed since delivery.
Please email us as soon as you can. Remember to send photos of the damage, the packaging, and any other details you have.
If the courier is at fault, we will contact the courier (please do not contact them yourself) to arrange a refund.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Anymore questions? Please email us at hello@bobaloco.co.uk 🧋